Privacy Policy for Phebdan Healthcare

Phebdan Healthcare respects your privacy and is committed to protecting the personal data of both care workers and clients who use our app and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or website.

1. Information We Collect

We may collect the following types of personal information:

From Clients:

    • Name

    • Email address

    • Phone number

    • Address or location for care services

    • Health-related preferences (only if shared voluntarily)

From Care Workers:

    • Name

    • Contact information

    • Location (GPS, if tracking is enabled)

    • Background check or qualifications

    • Work history or availability

Automatically Collected Information:

    • Device information (e.g., model, OS)

    • IP address

    • App usage data

    • Location data (with your permission)

2. How We Use Your Information

We use the information to:

    • Match clients with appropriate care workers

    • Schedule and manage appointments

    • Track care visits using location (if enabled)

    • Provide customer support

    • Improve our services

    • Comply with legal and regulatory requirements

3. Location Access

If granted, the app may access your real-time location to:

    • Help clients see nearby care workers

    • Allow care workers to record visit start and end times

    • Monitor safety during care visits

We only collect location data with your explicit permission.

4. Sharing of Information

We do not sell your personal information. We may share limited data with:

    • Background check services (for care worker verification)

    • Healthcare partners (with consent)

    • Government authorities (if legally required)

5. Data Security

We take appropriate security measures to protect your data against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

    • Access or correct your personal information

    • Delete your account

    • Withdraw location or other permissions at any time

7. Childrenโ€™s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Third-Party Services

We may use third-party services such as Google Firebase, Maps, or Analytics. These services may collect certain data according to their own privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via the app or email.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

๐Ÿ“ง Email: info@phebdanhealthcare.co.uk
๐Ÿ“ž Phone:(+44) 02034883497
๐Ÿข Address: Office : 2.21, Romers House.132 Lewisham High Street | London | SE13 6EE| UK